Your pets are Remarkable...
and they're family.
Welcome to the RV-MyPet portal. Now you can easily:
• Book appointments online in our Arrowtown clinic
• Check your pet's vaccination status
• For those on diets follow your pet's bodyweight
• Check your financial payments and balances
NEWS & EVENTS
14th December 2021
Covid-19 Traffic Light Update Orange
Our Remarkable Vets team will always be here for our clients and pets, and we respect everyone’s choice regarding the Covid-19 vaccinations.
In light of the opening of the border with Auckland on the 15th of December 2021 and the expected influx of visitors from outside of the area over summer, we are making some changes to reduce the potential Covid-19 risk to our team and clients.
These changes will also give us the best chance of being able to remain open to care for your animals even when there are community cases of Covid-19 in Queenstown.
If you are well, and have a current Vaccine Pass, you are able to enter our Arrowtown, Queenstown and Frankton clinics.
Here’s a link to the official website to obtain your My Vaccine Pass: https://covid19.govt.nz/covid-19-vaccines/covid-19-vaccination-certificates/my-vaccine-pass/
Please scan in, wear a mask and display your Vaccine Pass when asked by reception.
If you do not have a current Vaccine Pass, we can still look after you and your animals. Please let reception know when you call or email and they will go through our contactless procedures for purchases and appointments, using our Level 3/4 protocols. At this time, our policy applies both to retail and consultations within our buildings.
We will be watching the Covid-19 situation closely, and if there are no community cases over summer in Queenstown and we consider the risk to be low, we may at that point ease our restrictions. However for now we need to proceed with caution to protect our staff, clients and business.
As Traffic Light levels and risk factors change, we will adapt our approach.
We appreciate your support and kindness as we navigate this process. Our team will always treat you with courtesy and respect, and ask the same in return. We have a zero tolerance policy towards unreasonable behaviour towards our team members.
Retail and Waiting Room:
Only Vaccine Pass holders can enter our buildings for retail or consults
Please only enter our buildings if you are well
Scan in when you enter the clinic and have your Vaccine Pass verified using the NZ Verifier App or visually checked by a team member
Masks/face covering must be worn within the clinic except for children under 12. We can provide you with a mask if you forget yours.
Numbers in the waiting room are limited to allow at least 1m distancing, please wait where indicated by a team member, or in your vehicle outside if you prefer
All our staff are vaccinated and wearing masks
Consult rooms are a confined space, please only one family member with your pet in the consult room (Additional children under 12 years with a caregiver are welcome)
To help reduce numbers in our waiting areas, we ask that only the person who is accompanying the pet to their consultation enters the clinic with them
Please keep your mask on in the consult room
Doggy Daycare, Boarding and Puppy Preschool:
Daycare and boarding will continue to operate over the summer, with the usual closures of daycare during the short weeks due to staff holidays and the high number of boarding pets staying with us over the Christmas/New Years period
The Vaccine Pass is only required if you wish to enter our buildings. If you do not have a Vaccine Pass we can do our drop offs, pickups and paper work all outside
Puppy preschool will have its usual close down over the festive period. All family members over 12 years of age who wish to attend our in-person puppy school will need to have a Vaccine Pass. We also have an online puppy school option as an alternative
We require all people present at housecall to have a Vaccine Pass for our staff to enter the home. This will need to be confirmed at time of booking
Masks will be worn by the staff, and we ask you to also consider wearing masks while we are in your home
If you are unvaccinated, please advise us of this when booking and we will try and work within requirements to allow a visit, however this may not be possible in all circumstances
If you are unwell or are awaiting a Covid-19 test result, house calls will not be possible, please call us to make other arrangements
After Hours Emergencies:
We will continue to provide after hours veterinary emergency services
To enter the clinic with your animal after hours, you will still need to have a Vaccine Pass
If you do not have a Vaccine Pass, a friend or household member who has a Pass and is well can enter the building with your animal on your behalf, and/or
If you do not have a pass we will care for your animal using our contactless service, and we will utilise our on-call nurses to assist us
Large Animal Services:
Our Large Animal services will continue mostly unchanged
When making a booking please let our reception team know if you are vaccinated or not so we can make arrangements
As we can socially distance outside on farm, being in close contact is generally not an issue
If you are unwell or are awaiting a Covid-19 test result, please inform us before the time of your booking, so we can make additional arrangements to keep our staff safe and ensure we can still attend to your animals
Unwell, isolating or awaiting a Covid-19 test result:
We can still care for your pet. Please send a family member or friend who is well with your animal on your behalf, and we can discuss the case on the phone with you if required
If it is an emergency or you do not have anyone to help, we can still assist using contactless procedures. Please let reception know when you call and we can make arrangements
Thank you to all our clients for being so adaptable to the constant changes over the last 2 years, you have helped us keep our team and community safe, and have ensured that our clinics have been able to continue to provide care for the animals of the Whakatipu throughout the pandemic.
Have a wonderful summer, have fun and stay safe,
The Remarkable Vets Team
Remarkable Vets Clinic Holiday Hours
Christmas Eve - 24th December, Arrowtown and Frankton open, early closing at 4pm
Christmas - 25th to 28th December - All clinics closed
29th to 31st December - Arrowtown and Frankton open, early closing at 4pm on NY Eve
New Years - 1st - 4th January 2022 - All clinics closed
Arrowtown and Frankton re-open from 5th January 2022
Our Queenstown Clinic will be closed all the way through from Friday, 24 December 2021, re-opening Tuesday, 18 January 2022.
Doggy Daycare in Arrowtown is closed from the 22nd December to the 10th of January
For any emergencies outside of our hours, please phone 442-1411 and speak to our After Hours Vet.
NEW Frankton Clinic Now OPEN !!
Saturday clinics are now at Frankton
Remarkable Vets is Proud to Announce the Arrival of our new Medical and Surgical Centre
Located at 18 Glenda Drive we are now open for business
dedicated cat consultation and waiting area
State of the art x-ray suite with new digital imaging
Separate dog and cat hospital wards
Lots more room for social distancing
Convenient location - opposite PaknSave Fuel Station
Plenty of parking!!
It's official! The SPCA has come to Queenstown
Remarkable Vets is pleased to announce that we are partnering with the SPCA in our Queenstown clinic at 53 Gorge Road.
This means there will be a location in Queenstown for medical and surgical care of sick and injured animals that do not have owners or where the owners have had to relinquish care of their pet. The clinic in Gorge Rd will also be a focal point for transfer of animals that will need fostering to the SPCA home facility in Dunedin.
This will be an invaluable asset for helping raise the standard of animal welfare in the Wakatipu and we are proud to add another dimension to our role as Queenstown's Community Vets.
All inquiries to be directed to the local SPCA staff member on 0275120294